Embarking on the complex landscape of client relations and recruitment, Elnoosh, our seasoned Account Manager, shares her pearls of wisdom. From building robust client relationships to overcoming recruitment challenges and staying ahead in the dynamic industry, her insights offer a roadmap for success. Join us as we delve into the intricacies of client-candidate matching, effective recruitment strategies, and the continuous learning journey crucial for thriving in the ever-evolving realm of recruitment.

Building Strong Client Relationships:

Al Sabah Shakeel: How do you initiate and establish strong relationships with clients?

Elnoosh Ghazizadeh: Building robust client relationships is a multi-faceted process. It begins with active listening, ensuring I comprehend their needs thoroughly. Clear communication and reliability are non-negotiable, followed by a profound understanding of their business. Providing consistent value, forging personal connections, maintaining transparency, and diligent follow-ups contribute significantly.

Question: Can you share an example of a particularly successful client relationship? What contributed to its success?

Answer: Clients like Tarion and Smile Digital Health stand out as successful relationships. The CEOs’ longstanding ties with SRA played a crucial role. Personal efforts, such as staying available, arranging in-person meetings, and ensuring quality service, were pivotal. Consistently going above and beyond has solidified these connections.

Navigating Challenges:

Question: How do you overcome Recruitment Challenges?

Answer: In the recruitment landscape, the challenge of sourcing quality candidates is ever-present. We’ve developed effective strategies, including multi-layered screening using tools like RIVS, conducting screening calls before submission, and occasionally seeking references. These measures ensure we consistently deliver top-tier talent.

Question: Could you provide an example where you turned a recruitment challenge into a success? What was the outcome?

Answer: For offshore resources, instituting 15-30-minute screening calls and rigorous candidate evaluations led to a notable success. This method significantly increased the number of offshore consultants, demonstrating our ability to turn challenges into opportunities for growth.

Industry Insights:

Question: How do you stay informed?

Answer: Staying abreast of industry trends is paramount. I leverage various resources, including industry websites, networking, social media, webinars, conferences, client feedback, continuous learning, and collaboration with colleagues. Platforms like LinkedIn and IT World Canada are particularly valuable.

Recruitment Strategies:

Question: What are some effective Recruitment Strategies?

Answer: Customization is key to effective recruitment. Strategies involve defining job descriptions, in-depth intake meetings with hiring managers, utilizing diverse sourcing methods, and tailoring approaches to each client’s unique needs. Open communication with both clients and candidates, supported by screening tools, completes the strategy.

Question: Do you tailor your recruitment strategies based on the unique needs of different clients or industries? Can you provide an example?

Answer: Absolutely, tailoring recruitment strategies is vital. For instance, strategies for IT recruitment might differ from those in healthcare. Understanding and adapting to diverse needs ensure successful placements.

Client-Candidate Matching:

Question: How do you ensure the Right Fit?

Answer: Ensuring a strong cultural fit involves understanding both client and candidate dynamics. It starts with comprehending the client’s culture, gauging the candidate’s personality through meticulous screening, transparent communication, and post-placement support.

Question: Could you share a specific success story where your matching strategy resulted in an exceptional placement?

Answer: While client confidentiality is paramount, our overarching strategy is always geared toward aligning candidate attributes with the culture and needs of our clients, fostering long-term success.

Professional Development:

Continuous Learning:

Elnoosh Ghazizadeh: In a rapidly evolving field, continuous learning is non-negotiable. Staying informed through ongoing training and learning, particularly in understanding the technical side of IT, is crucial to staying at the forefront.

Advice for Aspiring Account Managers:

Question: Any guidance for Aspiring Account Managers?

Answer: Success as an account manager hinges on relationship-building skills, deep insights into clients’ businesses, responsiveness, organization, prioritizing client satisfaction, and an unwavering commitment to continuous learning and improvement.

Question: Are there specific lessons from your own journey that you believe would be particularly valuable for someone starting in this role?

Answer: Experiencing diverse clients and learning from experienced colleagues has been invaluable. Exposure to varied client needs and drawing wisdom from seasoned peers have significantly shaped my journey.


Sabah Shakeel
Staff Writer, Digital Marketing Specialist
SRA Staffing