SRA Staffing
CLIENT SUCCESS PORTFOLIO MANAGER / ACCOUNT MANAGER
Construction ERP SaaS | Remote in Ontario | $80K Base / $95K+ Expected Total Compensation
SRA Staffing is recruiting for a growing construction ERP software company.
You’ll manage an existing portfolio of approximately 100 clients, building long-term relationships, improving adoption and retention, and identifying account-growth opportunities.
This is not a reactive support role or a net-new hunter position. It combines customer success, account management, retention, and back-to-base expansion.
What you’ll do:
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Lead regular client check-ins and QBRs
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Identify adoption gaps, retention risks, and expansion opportunities
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Help customers recognize greater value from the platform
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Work with finance, accounting, project management, and operational stakeholders
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Partner with Support, Implementation, Sales, and Product teams
What we’re looking for:
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3–5+ years in Account Management, Customer Success, Client Success, or Relationship Management
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SaaS or software experience managing existing customers
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Strong organization and portfolio follow-up
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Comfort discussing retention, adoption, customer value, and expansion
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ERP, accounting, construction software, or business applications experience is a strong asset
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Bilingual French/English capability is an asset but not required
This is a mostly remote role for Ontario-based candidates only. The GTA is strongly preferred, although candidates elsewhere in Ontario may be considered if occasional travel to the GTA is realistic.
To apply, send your résumé to MaheshP@srastaffing.com.
SRA Staffing is committed to equal opportunity employment. Accommodations are available upon request throughout the recruitment and selection process.
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