Summary:
The role of a Project Manager is to lead, direct and manage assigned customer implementation and/or internal project(s) and to ensure the milestones, deliverables, deadlines and budgets are controlled and achieved. This involves leading and directing the assigned project team(s), providing exceptional and seamless service to customers and ensuring that all hours on the project are tracked, reported accurately in Netsuite, and funding recovered through receivables or internal chargebacks.
Responsibilities:
Fully manage the assigned customer implementation or internal project(s) ensuring that the project plan is properly established, define project scope & objectives, determine and request roles and responsibilities.
Ensure that a complete project plan is developed, followed, understood and maintained throughout the entire project lifecycle.
Meet project milestones, workstreams and activities, ensuring that the project(s) is implemented within or under budget and on time.
Pro-actively and effectively communicate all project timelines, milestones, deadlines, deliverables and any changes, in advance, ensuring that all participants clearly understand each well in advance and that each person knows what is expected.
Take ownership of and actively manage the relationship and communication with the customer or internal sponsor, ensuring the project is delivered to their satisfaction.
Ensure that a complete hand-off occurs from sales to implementation (the project team) and then properly hand-off the customer to the Customer Success team and Support team upon completion of the project.
Ensure that the Customer Success team, Support team and the appropriate sales representatives are aware and knowledgeable of the project implementation, risks, delays, issues, changes, documentation, contracts, etc.
Defining resource requirements and managing resource availability & allocation both internal and third party.
On an ongoing basis, conduct a review of the people resources and skills required to properly and effectively complete each step of the project.
Ensure that all future people resources or skills required are communicated well in advance to management and to HR to ensure that there is no gap in deliverables to the customer(s).
This role is accountable for ensuring that the right people and skills are identified and assigned to the project(s) well in advance of the deliverable or goal.
The Project Manager is measured on their ability to ensure the effective implementation of the project which means having the right people and the right time.
This role is accountable for escalating any performance issues impacting project performance to the appropriate people manager(s) and ensuring corrective actions are in place.
Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability for a Project Manager.
This role is responsible for escalating any monthly invoicing issues to Accounts Receivable as soon as possible.
This role is also accountable for the correct hours tracked and logged against the Project Manager’s projects, and must reject or adjust any hours submitted that are not entered correctly by the project team.
Provide regular (at least weekly) status updates, budget, deliverables, utilization of hours and project timing to all participants on a project team.
Where projects require unavoidable changes in scope, cost or schedule, the Project Manager is responsible for submitting a change request to the Project Change Control Board and rebasing the project to ensure appropriate monitoring, control and use of project resources and time.
Comply with the privacy, security and confidentiality policies.
Requirements:
At least 8 years of experience direct project management experience
Post secondary education combined with Project Management Professional (PMP) certification.
French proficiency is mandatory
Demonstrate a high level of competence with Linear (Waterfall) and Agile project management.
Ability to demonstrate a good understanding of how to manage and implement software or middleware projects and systems.
Effective interpersonal, verbal and written communication skills combined with exceptional customer-focused thinking.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Strong knowledge in documentation and collaboration tools such as G Suite, Google, Hubspot, Confluence, SmartSheet, Lucidchart and other document, project and processing tools